Terms and Conditions
Online Delivery Times
Your order will be delivered within 2-3 working days to most New Zealand destinations when payment is received before midday on weekdays, excluding public holidays. Rural deliveries can take up to 2 working days longer. Please note, all delivery times are approximate.
Your track and trace number will be emailed to you once your order has been dispatched.
To track your package yourself, have your track and trace number ready and either call your local Post haste couriers or visit the Post Haste website
Online Delivery Charges
We offer free delivery on orders of NZD$200 or over throughout New Zealand.
Our standard delivery fee is NZD$7.50. Rural deliveries will have an additional charge of NZD$5.00
Please note we do not ship to PO Boxes as we require the signature of the recipient
If for any reason you are unhappy with any item, you can return it for a refund within 14 days from receipt of your purchase. The item must be in its original condition, with all packaging in a re-salable condition. Goods must not have been gathered, all stock must be returned with all parts and instructions. We will refund the purchase price using the method in which you originally paid. Campbell Lane Online does not offer refunds on in-store purchases. Please note, our online returns policy does not apply to in-store purchases.
Online Laybuy Returns
Online purchases made using Laybuy can be returned to Campbell lane Online for a refund only. Please follow the instructions on how to return an online purchase below.
204 Alexandra street
Returned items are insured by Campbell lane against damage or loss with proof of correct postage. Campbell lane takes no responsibility for items lost in transit while being returned without proof of postage.
If the information above is not followed this may result in delays processing your return.
If followed correctly items will be processed within 10 working days from the day we receive your return.
If you have any concerns or questions regarding any of these instructions please do not hesitate to call on 0787187170
Returning Online Purchases To Store
If you would like to return your item to our Campbell lane store we can offer an exchange or a credit note which can only be used
in-store. Online purchases made using Laybuy cannot be exchanged or issued a credit note in-store.
For a full refund, items must be returned to Campbell lane Online as above.
Please bring in a completed Returns Form and the item for return in its original condition with all packaging, in a re-sale able condition. Goods must not have been ,worn in any way must be returned with all tags
Faulty or Incorrect product
Campbell lane is committed to providing quality products to our customers. If you receive a faulty or incorrect product please contact our Campbell lane Customer store owner by emailing firstname.lastname@example.org.
Please include your full name, address and item details.